Government That Works
The Results Revolution in the States
“John Bernard’s Government That Works: The Results Revolution in the States offers an important path towards a better future for our states.” – Governor Martin O’Malley, Maryland
“Government That Works gives us a firsthand look at some of the bold, creative changes sweeping America. It’s more than a good read. It’s a blueprint for success at every level of government.” – Governor Rick Snyder, Michigan
A GROWING ARMY OF PUBLIC SERVANTS, frustrated with “business as usual” in state government, are joining the Results Revolution. Deeply committed to delivering superb service to the citizens of their states, they have begun adopting state-of-the-art management practices that are making the work of government far more effective and efficient.
Addressing the fact that most Americans feel deeply dissatisfied with government at all levels, the results revolutionaries have resolved to eliminate waste, improve responsiveness, and deliver results that will win back the trust and admiration of their constituents.
Government That Works: The Results Revolution in the States provides a detailed and practical blueprint for a new system of management any state and its agencies can use. The system relies on collecting and analyzing accurate data, setting ambitious goals for improved performance, measuring progress toward those goals, and closing the gap. Stressing the need for utter transparency and full accountability for results, the system drives the breakthroughs and innovative solutions every state needs in order to satisfy its customers — its citizens.
The results revolutionaries are transforming “the way we do things around here,” setting high standards, empowering workers to make decisions that benefit the customer, reducing bureaucratic red tape, and borrowing many best practices from business, such as Lean and project management. All are aimed at improving everything from the waiting time for a driver’s license to the quality of education and child welfare.
In this book you will meet many heroes of the revolution — smart, dedicated, and hardworking government officials who have begun to reap the benefits of the “best of the best” management techniques, from sweeping new approaches to fostering full employee engagement to scorecards that show workers what they need to do to deliver exceptional service. Their ranks include Governors O’Malley, Snyder, Kitzhaber, Inslee and Haslam, COOs Michael Jordan and Greg Adams, and agency heads such as Colette Peters, Rebecca Hunter, Steve Arwood, Ed Burckle and John Batiste, to name a few.
The system you will learn in this book draws from the author’s previous book, Business at the Speed of Now.
“Government That Works showcases the critical shift underway in state government and the inspiring results being achieved. There is a great opportunity for the states to collaborate in streamlining state government, improving the lives of our people and redefining the course of our nation.” – Governor John Hickenlooper, Colorado
“As a governor, there is nothing more important to me than delivering results. Government That Works is full of practical and proven methods that show how to do exactly that.” – Governor John Kitzhaber, Oregon
“Bernard has concocted a powerful antidote for the deepening pessimism about America’s future. He combines extracts of what’s working with a tincture of practical advice into a prescription for transforming government.” – David Giuliani, Founder, Sonicare/Co-Founder, Washington Business Alliance
“John M. Bernard has expertly adapted the efficiency and leanness required for success in the business world to the public sector where it has been most desperately needed. A perfect checklist for any public leader in the country!”– Marshall Goldsmith, a Thinkers 50 Top Ten Global Business Thinker and top-ranked executive coach
“John Bernard cares about making government work for the people. His approachable style of writing brings issues alive and helps you imagine how things could work better for all of us,” – Lord Jonathon Evans, Former Director General of MI5, Member of the House of Lords, United Kingdom
“If you are concerned about America, read this book. The concepts it talks about have kept business viable and will work in government.” – Kent Kresa, Chairman Emeritus, Northrup Grumman/Chairman of the Board, General Motors (during the bailout)
Business at the Speed of Now
Fire Up Your People, Thrill Your Customers, and Crush Your Competitors
“Practical. Useful. Inspiring. Managers and leaders who want to engage the hearts and minds of every employee will find all the tools they need in the pages of Business at the Speed of Now.” – Marshall Goldsmith, author of the New York Times bestsellers Mojo and What Got You Here Won’t Get You There
“John’s book hits right at the heart of the challenge every CEO faces, getting everyone focused and executing effectively on what matters most.” – Rick Wills, Chairman and CEO (retired), Tektronix
AT THE START OF THE TWENTY-FIRST CENTURY, we’ve witnessed a shift to a mass customization-driven economy, leaving behind a century focused on mass production. Customers have come to expect immediate and tailor-made responses to their needs, and the businesses that fail to deliver quickly fall behind. How fast does your business move? Are you doing business at the speed of NOW or trailing the pack at the speed of THEN?
Business at the Speed of Now outlines principles and practices that forward-thinking managers can use to enhance customer experiences, reduce costs, and drive growth. Three major game changers have accelerated business today. Social media creates vast powerful communities by instantly connecting people inside and outside an organization. Cloud computing provided workers access to the resources they need to resolve issues the moment they arise. And the Millennial mind-set demands that it all happens now. Business at the Speed of Now presents systematic advice on how to build an integrated, engaging, and transparent management system, enabled by cloud computing and internal social networks.
Use this comprehensive guide to create a NOW organization where everyone boldly pursues every opportunity every time. Through more than sixty real-world stories of success and failure, this book:
- Demonstrates how to achieve the three goals of the NOW management system; eliminate fear, reduce variation in everything you do, and rapidly overcome constraints that inhibit progress
- Applies speed-enabling technology to the three essential types of work; Fundamentals (routine work that consumes 95 percent of all resources), Breakthroughs (initiatives that can change the game), and Problems (daily challenges and crisis that occur in all organizations)
- Provides a wealth of real-world examples, assessments, tools, guidelines, and checklists that enable readers to apply the concepts immediately
- Offers practical tools for building accountability and transparency into every position, thereby eliminating the loose ends that so often cause business executives to stumble
Set your organization free from the old THEN management ways that no longer get the results you need. Adopt the new NOW Management thinking and the state-of-the-art tools that will get your organization doing business at the speed of now.
“Mr. Bernard’s book achieves a critical first by showing how social media and cloud computing are resetting customer expectations. Then he makes clear why competitive pressures demand that management apply process thinking to management itself in order to ensure everything is in place for employees to meet customers’ needs in real time.” – Richard Walje, President and CEO, Rocky Mountain Power
“Our citizens demand transparency and accountability. Government must achieve outcomes that matter. Business at the Speed of Now is more than thought provoking, it provides answers every leader needs to understand.” – Michael J. Jordan, Chief Operating Officer, State of Oregon
“This book connects dots from the past, present, and future, simplifying complex issues that can appear daunting to today’s leaders. Bernard’s GPS for navigating today’s fast-changing business environment reveals the principles and practices leaders should keep and those they should leave behind to create highly competitive organizations where people fully engage their hearts and minds. Compelling stories and pragmatic tools in every chapter help readers apply those insights immediately.” – Teresa Roche, Chief Learning Officer, Agilent Technologies
“This is the book we have been looking forward to – simple and to the point. It takes complex management theories and practices and presents them as common sense, so you can make them common practice in your organization.” – Ted Barber, Director, Operations, The Coca-Cola Company