John’s integrated system of management is the system of choice for many state agencies in Oregon, Washington, Tennessee, Michigan and Arizona. It is in use through the company he founded, Mass Ingenuity, by human services, health authority, corrections, youth authority, environmental quality, retirement systems, administrative services, human resources and others. The work in Oregon led to Governor Jay Inslee asking John to serve on the design team of RESULTS WASHINGTON, one of the nation’s most highly regarded efforts. Governor Doug Ducey of Arizona made GOVERNMENT THAT WORKS mandatory reading for leadership in his state. John serves as a senior fellow for GOVERNING INSTITUTE and a columnist for GOVERNING.